Where can I receive my order ?

- Orders will be sent to an address given by you.

How long will my order take to arrive ?

- For online domestic and international orders, orders will be sent to you by DHL service within 3-7 working days.

How much do I pay for delivery service ?

- Delivery is FREE for any shipments within Thailand. Except for orders of LITTLEWOMAN Club and sale items under 500 THB, shipping fee of 50 THB will be charged.

Can I track my order?

- You can track the status of your order from the link given to you at the payment stage.

*** All types of shoes are now available for only domestic orders.

How long will my order take to arrive ?

- For international orders, the parcel will be sent to you by DHL service within 3-7 working days during normal periods. Please note that delivery time may vary based on the postal code and customs clearance procedure.

How much do I pay for delivery service ?

- International shipping fee may vary based on your shipping address and parcel weight, for which the recipient is responsible. Shipping fee starting from 20 USD will be charged for orders under 69 USD, Varying on destination countries.
- International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.

Can I track my order?

- Tracking number of courier will be provided via e-mail and on link bill.

Exchange and Return Policy

Online Orders: Products purchased online may be exchanged or returned within 7 days from the date of receipt. The items must be in perfect condition, unworn, unused, and with the original tags still attached.

Orders in Transit: Once an order has been paid for and is in the process of being shipped, modifications to the product list or order cancellations are not permitted. Exchanges or returns can be processed only after the product has been received. (If the desired item is out of stock, it must be exchanged for an alternative item.)

Refunds: If a return and refund are requested, the brand will issue the refund via the original payment channel within 15 days from the date the returned product is received and inspected by the company. (*The refund period may vary depending on the policies of the respective banks.)

Return Shipping Costs: The company will cover shipping costs for returns only if the product is defective. For non-defective products, the buyer is responsible for return shipping costs.

Proof of Purchase: For all exchanges or returns, proof of purchase must be provided, and the date of receipt must be confirmed. Notification and proof of purchase should be sent to Line: @gentlelittlewoman or support@gentlewomanonline.com.

In-Store Purchases: Products purchased in-store can be exchanged for a different size, color, or style within 7 days from the date of purchase. The buyer must present the product and the original receipt at the branch where the purchase was made. The exchanged product must be in perfect condition, unworn, unused, and with the original tags still attached. The company does not accept returns for in-store purchases under any circumstances.

Customer-Damaged Products: The company reserves the right to refuse exchanges or returns if the products are damaged due to customer use.

International Orders: Exchanges and returns are not accepted for international orders.

Gentlewoman Universe : Exchanges are permitted only for items within Gentlewoman Universe, please note that exchanges or returns for GENTLEWOMAN products are strictly not permitted.